Questions about same-day delivery

How does same-day courier work?

You enter a pickup address and a destination in the Deelo Parcel app, choose a parcel size and a pickup window, and see the full fare before confirming. A runner accepts, collects from your door and takes the parcel directly to the recipient the same day. An OTP is verified at both ends.

There is no booking office and no drop-off counter. The runner comes to wherever the parcel is — a house, a shop counter, a hospital ward — and takes it directly to the recipient. You watch the whole trip on a live map.

What time does Deelo Parcel operate?

Deelo Parcel collects between 07:00 and 20:00, seven days a week, in three windows: morning, afternoon and evening. You pick the window when you book, and you can schedule a pickup for a future date.

What happens if the recipient is not available?

The Deelo Parcel runner calls the recipient on arrival and waits up to 10 minutes. If nobody can take the parcel, it is returned to you and only the delivery leg is charged — you are never billed for both directions.

How is Deelo Parcel different from a normal courier?

A traditional courier collects into a hub, sorts overnight and delivers the next day. Deelo Parcel assigns one runner who collects from your door and carries the parcel directly to the recipient's door the same day — no hub, no overnight sort, and a live ETA on the map once the runner accepts.

What does door-to-door parcel delivery mean?

Door-to-door means you never visit a courier counter. A Deelo Parcel runner comes to your house, shop or office, verifies a one-time code, carries the parcel directly to the recipient's door and verifies a second code there, with a photo at handover. Pickup and delivery are both at the door.

How do I contact Deelo Parcel?

Call or WhatsApp +91 79944 42295, or email contact@deelo.in. A person answers between 07:00 and 20:00, seven days a week. Bookings are made online at parcel.deelo.in/book; shops and sellers who prefer not to use the app can be walked through their first booking on WhatsApp.

Do you work with businesses?

Yes. Shops, bakeries, pharmacies, boutiques, offices and Instagram or WhatsApp sellers in Kottayam use Deelo Parcel as their delivery arm: book per delivery at ₹30 + ₹15/km + GST, the runner collects from the counter or your door, and the customer gets a public tracking link and an OTP handover. No monthly minimum.

How much does parcel delivery cost?

Deelo Parcel starts at ₹36 all-in for a short city run. The fare is ₹30 base (covers the first 1 km) + ₹15/km (Launch offer; regular ₹18/km) + 18% GST — it depends on distance only, not on parcel size, and there is no platform fee. The full price is shown before you confirm, and there is no surge pricing.

Small (up to 5 kg), Medium (up to 10 kg) and Large (up to 15 kg) all cost the same for the same distance; the tier only tells the runner what to bring.

Can I cancel a booking?

Yes. Cancel free of charge any time before a runner accepts, because nothing is deducted until then. After a runner has been assigned and started towards pickup, a partial fee applies to cover the trip they have already made.

How long does delivery take?

It depends on the two addresses, the pickup window you choose and how many runners are working that day. You book a morning, afternoon or evening window, and once a runner accepts, a live ETA counts down on the map and updates as they move. Deelo Parcel does not offer a guaranteed delivery time.

What does same-day parcel delivery mean here?

Same-day means the parcel is collected in the morning, afternoon or evening window you choose and delivered that day, within Kottayam or to a served town within about 100 km. Deelo Parcel does not quote a guaranteed number of minutes — once a runner accepts, a live ETA on the map is the honest figure.

Can I send medicine with Deelo Parcel?

Yes. Deelo Parcel carries medicines, repeat prescriptions and Ayurveda preparations from a pharmacy to a patient's door the same day, in the pickup window you choose, with a live ETA once a runner accepts. Send the pharmacy bill or prescription with the parcel. Narcotics and Schedule X drugs are not carried.

Can I send electronics?

Yes. Deelo Parcel carries phones, laptops, cameras, routers and spare parts, with OTP verification at pickup and handover. Pack the device in a rigid box rather than a soft bag and declare it at booking. Loose or swollen lithium batteries are not accepted.

Can I send documents?

Yes. Documents are the most common thing Deelo Parcel carries — contracts, certificates, deeds, tender bids and bank forms. They travel sealed, with OTP verification at both ends and a timestamped delivery record. Cash and bearer cheques are not accepted.

What can I not send?

Deelo Parcel does not carry cash, jewellery, alcohol, narcotics, weapons, flammable or hazardous goods, live animals, or anything above 15 kg. Loose or damaged lithium batteries are also refused. Everything else that fits the size tiers is accepted.

Can someone else receive the parcel?

Only the person you name as the receiver can take delivery, because the handover OTP is sent to their phone. If you need to change who collects it, edit the receiver in the Deelo Parcel app before the runner reaches the drop-off address.

Do you verify with OTP?

Yes. Deelo Parcel verifies a one-time code twice: once when the runner collects the parcel from you, and again when the recipient takes it. This is why a parcel cannot be collected from the wrong person or released to the wrong one.

How does live tracking work?

Once a runner accepts, Deelo Parcel shows their position on a live map with an ETA that counts down and an alert when they are close. You can forward a public tracking link to the recipient so they follow the same delivery without needing an account.

Do you provide proof of delivery?

Yes. Deelo Parcel captures a photo at handover, records the OTP verification and timestamps both in your order history. For offices and legal work this is usually sufficient as a delivery audit trail.

Are Deelo Parcel runners verified?

Every Deelo Parcel runner is ID-checked and address-verified before their first job, and rides with a registered vehicle recorded in the app. You see their name, photo, vehicle number and rating before they reach you, and can call them in one tap.

What happens if my parcel is lost or damaged?

Report it on WhatsApp or by phone at +91 79944 42295 with your booking ID. Deelo Parcel checks the handover photo, the pickup and delivery OTP records and the runner's trip, and where the loss is ours refunds the delivery fee plus compensation of up to ₹2,000 per parcel, as set out in the Terms. Consequential loss is not covered.

Every parcel is sealed by you, photographed at handover and released only against the recipient's OTP, so most disputes are settled from the record rather than argued. Declaring fragile or high-value contents at booking is what makes a claim straightforward — undeclared fragile or high-value items are carried at your own risk.

Can I send valuable items with Deelo Parcel?

Deelo Parcel is built for documents, medicines, food, clothes and everyday parcels up to 15 kg, and its cover for a lost or damaged parcel is the delivery fee plus up to ₹2,000. Cash and jewellery are not carried at all. For anything worth more than that cover, declare the contents at booking and consider whether an insured courier suits the item better.

What you do get on every job is an ID-verified runner you can see and call, a live map from pickup to door, an OTP at both ends and a handover photo in your order history — so a laptop, a phone or a signed contract travels with a full audit trail, not on trust.

Which areas does Deelo Parcel cover?

Deelo Parcel currently collects in Kottayam, Kollam, Pathanamthitta, Alappuzha, Idukki, Ernakulam — the districts within reach of our runner bases. It does NOT yet cover Thiruvananthapuram, Thrissur, Palakkad, Malappuram, Kozhikode, Wayanad, Kannur, Kasaragod; a booking from those addresses is declined at checkout. The coverage page lists every town we serve today.

Where is Deelo Parcel based?

Deelo Parcel is based in Kottayam, Kerala — the runner base and registered office are at Athirampuzha, Kottayam. Runners collect from doors across Kottayam district and reach serviceable towns within roughly 100 km, covering Kottayam and 5 neighbouring districts. The coverage page lists every town a booking can be made for today.

Does Deelo Parcel deliver to Thrissur, Thiruvananthapuram or Kozhikode?

Not yet. Deelo Parcel collects only within about 100 km of its Kottayam base, so Thiruvananthapuram, Thrissur, Palakkad, Malappuram, Kozhikode, Wayanad, Kannur, Kasaragod are outside the service area today and a booking from those addresses is declined at checkout. Towns inside the radius — across Kottayam, Kollam, Pathanamthitta, Alappuzha, Idukki, Ernakulam — are listed on the coverage page.